Contact Us

Free Delivery UK orders over £100     Call: 0116 2640 920

Website Terms & Conditions of Sale

Orders

You can order 24 hours a day online at wisuk.co.uk, email orders to info@wisuk.co.uk, or you can call our office number 0116 2640920 Monday to Friday 8.30am – 5pm

Samples

Sample garments can be supplied and will be invoiced at single price rate plus £ 7.50 P&P, which is payable upfront. All colours and sizes detailed or illustrated are for guidance only. Some colour icons are not true representation of their appearance. We would always recommend samples of goods are obtained in advance of orders being placed.

Payment

BACS is our preferred payment method; however we do accept cash, all major credit cards and cheque payments (PAY PAL)

VAT

Vat is not included in the price and will be added accordingly

Collection

Collections can be made from our offices in Leicester between 9am – 4.30pm Monday-Friday

Delivery

All goods are offered subject to availability. Delivery of goods will be deemed to take place at the purchaser’s premises unless otherwise agreed. Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non delivery. All shortages, damage or non delivery of goods must be notified to us by telephone within 48hours and confirmed by writing within 3 working days of despatch. Claims for shortages or non delivery must be supported by the couriers POD and a delivery note which the goods have been signed as unchecked, short or damaged as appropriate. By arrangement all deliveries should be carefully checked-in to ensure correct goods are delivered as no responsibility can be accepted thereafter for none or short deliveries. Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.

UK Delivery Costs

Free for orders over £100

Orders under this amount are subject to a flat rate shipping fee of £5.

Note: Extra charges may apply to non-mainland UK areas, we reserve the right to review the postage charges once order has been received, you will be informed if any extra would apply.

Belfast £30.00 
Dublin £32.50
Aberdeen/Inverness/Dundee £18.25
Shetland Islands £18.25
Channel Islands £47.50

 

Price

Westbury Industrial Supplies Ltd retains the right to change prices, carriage costs and specification without prior notification. Quoted prices are always net of VAT

Returns

All sales are final. Westbury Industrial Supplies Ltd does not trade on a ‘sale or return basis’.

You may return any item bought from our standard range* within 30 days of delivery providing it is in the original packaging and suitable for resale. We will also pay the return carriage cost for exchanges or refunds where the return is our error or the material is deemed to be faulty.

Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:

Goods that have been embroidered or printed

Goods that have been assembled inline with your requirements

Goods that have been specially procured in line with your requirements and do not form part of our standard range *

Please note that, where applicable, returns placed via the website will carry a reduced handling charge equivalent to 10% of the value of the returned item (normally 20%) unless we deliver the item in error or the item is faulty

Our promise is to uplift unwanted goods from your premises within 5 days of the request being made.

This does not affect your statutory rights

Artwork Guidelines

To avoid any unnecessary charges and delays and to ensure you receive the highest quality customisation please ensure you provide artwork in high resolution JPG, BMP, TIF, EPS or AI files.

Should you not have the artwork in a format suitable for customisation we can convert (re-draw) your file to a suitable type for a fee of £30.00 in the event of the customer wishing to change the design, artwork or other aspect of the order such request must be given by the customer to Westbury Industrial Supplies Ltd in writing.

Westbury Industrial Supplies ltd will use its best endeavours to make the changes in accordance with the request but must reserve the right to charge the customer the additional cost of any such charges arising out of this request and will notify the customer of the costs such aschanges a t the time of the request, orders requiring new artwork will not be started until artwork approval is signed by the customer.

To ensure your delivery date is met plea reply with the approval to us within 24 hours. Any delays will result in your despatch date being delayed

Please note that we cannot be held responsible for any mistakes or omissions approved by you which are not brought to our attention prior to production. Please be aware that typing errors do occur therefore all spellings and numbers should be thoroughly checked. We will only guarantee colour requests if pantone references are given and approved. Customisation size details are also detailed on each approval.

Specification

Sizes, measurements and descriptions of goods are for guidance only and the company cannot guarantee absolute consistency of size, material, proportion, colour or shade. All products supplied should be washed or cleaned strictly in accordance with the washing instructions provided on the garment label. Westbury Industrial Supplies Ltd will accept no responsibility if instructions are not followed precisely.

Size, style, fabric content, specification, quality and colour should be checked by the purchaser on receipt of goods. While every effort is made to ensure consistency of colours and shaeds, variation may occur from one dye batch to another and Westbury Industrial Supplies Ltd will accept no responsibility for such variation

Credit

Purchasers can only receive credit once approved by Westbury Industrial SuppliesLtd in writing.

Where credit is approved payment is due within 30 days date of invoice, unless otherwise agreed in writing. Where no credit is approved payment is due before despatch of any goods. Westbury Industrial Supplies Ltd withholds the right to hold any orders when a purchasers account is overdue or the credit limit is exceeded. Westbury Industrial Supplies Ltd withholds the right to charge interest on overdue accounts at the rate of 5% over the Bank of England base rate, to run from the due date for payment until full payment is received by Westbury Industrial Supplies Ltd.

Ownership of Goods

Title of goods will not pass to the purchaser until Westbury Industrial Supplies Ltd has received all due payments in full.

Until title has passed to the purchaser, the purchaser shall not deal with or dispose of the goods other than in its normal course of business and until such time Westbury Industrial Supplies ltd reserves the right to enter onto the premises of the purchaser or it’s agent to repossess all or part of the goods, without prejudice to any other legal remedy available to Westbury Industrial Supplies Ltd

Summary

Only   contracts signed by a director of Westbury Industrial Supplies Ltd will be binding on the company.

All transactions are subject to Westbury Industrial Supplies Ltd full terms and conditions of sale.

Mistakes are possible. All goods should be checked upon receipt, as worn, washed or altered goods cannot be returned. All colours and sizes detailed or illustrated are for guidance only. Some colour icons are not true representation of their appearance. We would always recommend samples of goods are obtained in advance of orders being placed.